Privacy Policy

Who I am

Thaina Miranda provides paediatric occupational therapy and clinical sleep support in Cambridgeshire and online. For the purposes of UK data protection law, I am the data controller for the personal information described in this policy.

Contact details:

Thaina Miranda
Salus Wellness Clinics
Norman House, Cambridge Place, Cambridge CB2 1NS
Email: info@mirandaot.co.uk
Phone: +44 07466157645

What information I may collect

Depending on how you use the website and services, I may collect:

• Your name, email address, phone number, and the details you include when you contact me.
• Booking information, including appointment type, date, time, and any information you choose to provide when using the booking system.
• Information relevant to therapy or sleep support, including health, developmental, behavioural, educational, or family information, where you choose to share this and where it is relevant to the service requested.
• Administrative information such as invoices, payments, correspondence, and records relating to appointments.
• Technical information generated through use of the website, such as browser type, device information, and basic website usage data.

How I collect information

Information may be collected when you:

• browse the website;
• contact me by email, phone, WhatsApp, or contact form;
• book an appointment through the online booking system;
• share information before, during, or after appointments;
• make a payment or request a report or other service.

How I use your information

Your information may be used to:

• respond to enquiries and decide whether the service is appropriate;
• arrange, confirm, and manage appointments;
• provide occupational therapy services;
• keep records, issue invoices, and manage the business safely and professionally;
• comply with legal, regulatory, safeguarding, and insurance obligations;
• maintain website security and improve how the website works.

Lawful bases for processing

Under UK GDPR, the lawful bases I may rely on include:

• Legitimate interests for responding to enquiries, managing the website, and running the practice responsibly.
• Contract or taking steps before entering into a contract when you request or book a service.
• Legal obligation where records must be kept or information must be disclosed under the law.
• Consent where this is appropriate and required, for example where you voluntarily choose to share certain information or where optional technologies are used.

If you provide health or developmental information, this may be treated as special category data. Where relevant, this is processed for the provision or management of health-related services and in accordance with applicable legal and professional obligations.

Who information may be shared with

I do not sell your personal information. Your information may be shared only where necessary and appropriate, for example with:

• service providers that support the running of the website or practice, such as website hosting, email, online booking, payment, or video consultation providers;
• your referrer, GP, school, nursery, or other professionals, but only where appropriate and usually with your knowledge or consent unless safeguarding or legal reasons require otherwise;
• accountants, insurers, legal advisers, or regulators where necessary for professional or legal reasons;
• safeguarding, law enforcement, or other authorities where disclosure is required by law or necessary to protect someone from serious harm.

Booking, payments, and third-party services

This website may use third-party services such as Cal.com for booking and, where enabled, payment providers for online payments. These providers process information according to their own privacy policies and terms. If you use WhatsApp, phone, email, Google Meet, or similar tools to communicate or attend sessions, those services will also process information under their own policies.

How long information is kept

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, insurance, tax, safeguarding, and professional requirements. As a guide:

• general enquiries are usually kept for up to 12 months unless they lead to ongoing services;
• financial and administrative records may be kept for up to 5 years or longer if legally required;
• therapy-related records may be retained in line with professional, legal, safeguarding, and insurance obligations.

Your rights

Under UK data protection law, you may have the right to:

• request access to your personal information;
• ask for inaccurate information to be corrected;
• request deletion of information in certain circumstances;
• object to or restrict certain processing;
• request transfer of information where applicable;
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact me at info@mirandaot.co.uk.

Website cookies and technical data

This website may use essential technologies needed for the site to function, and may from time to time use limited third-party tools for booking, embedded content, or website performance. If optional cookies or analytics are introduced, this policy and any relevant cookie controls should be updated accordingly.

Keeping your information secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, misuse, loss, or disclosure. However, no online system can ever be guaranteed to be completely secure.

Complaints

If you have any concerns about how your information is handled, please contact me first so I can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO) in the UK. More information is available at ico.org.uk.

Changes to this policy

This policy may be updated from time to time to reflect changes in the website, services, legal obligations, or professional practice. The latest version published on this page will apply.